Shipping policy
At Maison Valyn, we are committed to providing a transparent and reliable delivery experience.
1. Delivery Destinations and Dispatch
We deliver exclusively to addresses within the United Kingdom.
Orders are dispatched from our fulfilment partner's warehouse in Ningbo, China, and delivered within the United Kingdom by Royal Mail, Evri or DPD. All import duties and taxes are prepaid by Maison Valyn, so nothing is payable on arrival.
2. Shipping Costs
Standard Delivery: free of charge.
Minimum Spend: none.
Hidden Fees: no additional fees are applied at checkout or on delivery.
3. Taxes and Customs Duties
All orders are shipped on a DDP (Delivered Duty Paid) basis:
VAT Included: the price shown on our website includes UK VAT.
No Customs Charges: we prepay all import duties and taxes. The amount paid at checkout is the final price, and the carrier will not ask you for anything further.
4. Processing and Transit Times
All timeframes are expressed in working days (Monday to Friday, excluding UK bank holidays).
Order Cut-off Time: 5:00 pm (GMT), London.
Handling Time: 1 to 3 working days. Orders placed after 5:00 pm begin processing the following working day.
Transit Time: 5 to 9 working days.
Estimated Total Delivery Time: 6 to 12 working days.
Delivery Guarantee: In accordance with UK consumer regulations, we guarantee delivery within a maximum of 30 calendar days. If your order has not arrived within that time, you are entitled to cancel it for a full refund.
5. Couriers and Tracking
Final delivery within the UK is handled by Royal Mail, Evri or DPD.
Tracking: you can follow your parcel at any time from our Track Your Order page.
Confirmation: a confirmation email containing your tracking number is sent as soon as your order is dispatched. Tracking information usually becomes active within 24 to 48 hours.
6. Delivery Issues and Missing Items
Maison Valyn assumes full responsibility for the shipment until it is physically received by you.
Missing Items: if your package arrives and an item is missing, contact us at info@maisonvalyn.com within 30 days of delivery, including a photograph of the shipping label and of the contents received.
Parcel Not Received: if tracking shows the parcel as delivered but you have not received it, contact us within 30 days of the delivery date shown in tracking. Section 4 of our Refund Policy sets out how these cases are handled.
Address Errors: please check your shipping address at checkout. Where a package is lost or returned because the address given was incorrect or incomplete, any re-shipping cost is yours.
7. Contact
Business Name: Maison Valyn
Email: info@maisonvalyn.com
Availability: Monday to Saturday. We reply within 24 hours.
Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
You may also write to us through our contact form.
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