Refund policy

This policy sets out how items purchased from Maison Valyn may be returned and refunded. It applies to all orders delivered within the United Kingdom, and operates alongside your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, which it does not limit.

1. Cancellation and Returns

1.1 You may cancel your order within 14 days of receiving it, without giving a reason.
1.2 Maison Valyn extends this period. Eligible items may be returned for a refund within 30 days of delivery, for any reason, including a change of mind.
1.3 Notice of cancellation should be sent to info@maisonvalyn.com, quoting your order number. The cancellation form at the end of this policy may be used, but is not required.
1.4 Goods must then be returned within 14 days of that notice, and in any event within the 30-day period at 1.2.
1.5 Requests made after the 30-day period cannot be accepted.

2. Condition of Returned Items

2.1 Items must be returned unworn, unwashed, undamaged and in their original condition, with the labels, tags and packaging supplied with them.
2.2 You may examine and try on an item as you would in a retail store.
2.3 Where an item is returned with its value reduced by handling beyond that — including wear, cosmetic marks, odour or alteration — Maison Valyn may reduce the refund to reflect the loss in value. Any deduction is confirmed to you in writing, with the amount, before the refund is issued.

3. Faulty, Damaged or Incorrect Items

3.1 Report any fault, damage or error to info@maisonvalyn.com, providing your order number, clear photographs of the item and of the original shipping packaging, and a description of the issue.
3.2 Where the fault, damage or error is confirmed by our customer service team, you are entitled to a refund, a replacement or a repair, in accordance with the Consumer Rights Act 2015.
3.3 Where a return is required in these circumstances, Maison Valyn arranges it and bears the cost.

4. Parcels Recorded as Delivered but Not Received

4.1 Where tracking records a delivery you did not receive — because the parcel was left with a neighbour, at a front desk or mailroom, in a mailbox, or in another carrier-designated safe place — report it to info@maisonvalyn.com no later than 30 days after the delivery date shown in tracking, quoting your order number.
4.2 We will ask you to confirm your delivery address and to provide photographs of the doorstep, the property number or nameplate, and the building exterior showing the visible number, together with a pinned map location where available. This information is passed to the carrier to trace the parcel and correct the delivery record.
4.3 Cases are ordinarily investigated within one working day of receiving that information.
4.4 Once the delivery address is verified, a replacement is dispatched at no cost to you. Reshipment is the standard remedy for a parcel that did not arrive.
4.5 Where a replacement is declined, a refund is issued to the original payment method.

5. How to Return an Item

5.1 Email info@maisonvalyn.com with your order number, the items you wish to return and the reason for the return.
5.2 Returns must be authorised before they are sent. Our customer service team will issue an RMA reference together with the return instructions.
5.3 A return sent without an RMA reference cannot be matched to an order.

6. Return Shipping and Costs

6.1 This section applies to returns other than those under Section 3.
6.2 You arrange and pay for the return carriage.
6.3 A return is an international shipment. Any export or import charges arising on it are payable by the sender.
6.4 Customs documentation must be completed correctly and must quote your RMA reference. An incorrect or incomplete declaration may cause the parcel to be delayed, refused, held or destroyed by the customs authority.
6.5 Maison Valyn charges no restocking, handling or processing fee.

7. Return Address

Returns are accepted only at the address below, and only under an authorised RMA reference. Items sent to any other address cannot be traced.

Jianlan Road Lane 1177, Meixu Street, Yinzhou District,
Ningbo City, Zhejiang Province, 315100, China

8. Cancelling an Order Before Dispatch

8.1 Orders are sent to the warehouse for picking immediately on payment.
8.2 A cancellation or amendment requested within 30 minutes of purchase will be actioned where the order has not yet entered fulfilment, at no cost, with a full refund to the original payment method.
8.3 After 30 minutes the order will ordinarily have entered fulfilment and cannot be recalled. Your right to cancel under Section 1 is unaffected: receive the order and return it in accordance with this policy.

9. Refunds

9.1 A refund is issued once the returned item has been received at our warehouse and has passed inspection.
9.2 Refunds are issued within 10 days of the return being received.
9.3 Refunds are made to the original payment method used at checkout. Your bank or card issuer may take a further 5 to 10 working days to credit the funds; that period is set by interbank settlement and is outside our control.
9.4 Where you cancel under Section 1, the standard delivery charge is refunded in addition to the price of the goods. Where an enhanced delivery service was selected, the refund of delivery is limited to the standard rate.
9.5 Any deduction under 2.3 is confirmed to you before the refund is issued.

10. Promotions, Bundles and Discount Codes

10.1 Where items purchased under a volume discount, promotional code or tiered bundle are returned in part, the promotion is recalculated against the items retained.
10.2 Where the retained items no longer meet the qualifying threshold, they are repriced at standard retail and the difference is deducted from the refund.
10.3 A refund is of the amount actually paid.
10.4 Discount codes are single-use, non-transferable and carry no cash value.

Example: three items are purchased under a bundle offer qualifying for 20% off, and one is subsequently returned. The remaining two no longer meet the three-item threshold, are repriced at standard retail, and the difference is deducted from the refund.

11. Changes to This Policy

Maison Valyn may update this policy to reflect changes in its services, business practices or applicable regulation. The version published at the time an order is placed is the version that applies to that order.

12. Contact

Email: info@maisonvalyn.com
Availability: Monday to Saturday. We reply within 24 hours.

You may also write to us through our contact form.

13. Company Information

Store Name: Maison Valyn
Company Name: Almanza LLC
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Warehouse Address: Jianlan Road Lane 1177, Meixu Street, Yinzhou District, Ningbo City, Zhejiang Province, 315100, China

14. Model Cancellation Form

You do not have to use this form. If you wish to, complete it and email it to info@maisonvalyn.com.

To Maison Valyn, Almanza LLC — info@maisonvalyn.com

I hereby give notice that I cancel my contract of sale for the following goods:
Item(s): ______________________________
Order number: ________________________
Ordered on / received on: _____________
Name: ________________________________
Address: _____________________________
Date: ________________________________